Grievance Officer
Last updated: 28 September 2026 · Rule 3(2), IT Rules 2021
Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, for OZVAK, operated by [OPERATOR LEGAL NAME].
- Name:
- [GRIEVANCE OFFICER FULL LEGAL NAME]
- Email:
- grievance@[LEGAL DOMAIN]
Email only. There is no postal address and no phone line for grievances.
Use this if
You want content removed, you think we broke a rule, you are unhappy with a decision we made, or you want to complain formally about anything on OZVAK. You do not need an OZVAK account. Write from any address; we hold that address only to reply to you about this complaint.
What we do, and by when
These are the deadlines the law sets and we print them because we are held to them:
| If your complaint is about | We must |
|---|---|
| A photo or video of you showing nudity, a sexual act, or your private area, or an impersonation or morphed image of you | Remove it within 2 hours. In practice our system removes it the moment you tell us, before any person looks at it. |
| Other content that breaks our rules, where you ask for its removal | Resolve it within 36 hours. |
| Anything else | Acknowledge within 24 hours and resolve within 7 days. |
You will receive an acknowledgement with a reference and the date and time by which we must act. When it is resolved you will be told what you told us, what we did, and why. If the content did not break a rule, we name the rule considered and why it did not apply.
If we miss a deadline
You can appeal to India's Grievance Appellate Committee at gac.gov.in within 30 days. You can do that because we were late, and you do not need us to have decided anything first. If we miss a deadline we tell you so, rather than hide it.
Data protection complaints
A complaint about how your personal data is handled comes here too, to the same person, on the same clocks. India's Digital Personal Data Protection Act, 2023 asks you to give us that chance before approaching the Data Protection Board, and we would rather fix it than be told to.
What we are
OZVAK is run by one person. There is no support department. Everything above is what the law requires of us regardless of our size, and we would rather tell you how small we are than let you imagine a building. One thing follows from that and we state it rather than design around it: the law also requires removal within three hours of a court order or a reasoned order from an authorised officer, at any hour of any day, and a single operator cannot promise to be awake for it. If that is your situation, the address above is read with an alarm on it.
Two things you can do faster than writing to us
- A photo or video of you is on OZVAK. If you are a member, Report it from the photo; it comes down on receipt. If you are not, email the address above with the alias or any detail that lets us find it. No identity document is asked for.
- A crime. cybercrime.gov.in and the helpline 1930 take reports directly. You do not need our permission, and you do not need to tell us.