Refund Policy

Last updated: 28 September 2026 · for the 7-Day Pass and the Membership, bought through Google Play

This page says what you can pay for, which of it renews, where the money goes, and how to get it back. It agrees with section 8 of the Terms. If any other page on this site says something different about a price or a refund, that page is out of date and this one is correct.

What you can buy, and what renews

• Trial, free. Set your Current, use Discover, send three Intros, receive and accept Intros. Every Room you open during the Trial stays usable, forever. Nothing to refund.
• 7-Day Pass, Rs 299, paid once. Full access for seven days. It never renews. Nothing is charged after it unless you buy again, so there is nothing to cancel and no renewal to be surprised by.
• Membership, Rs 799 a month. The same rights, continuously. It renews every month until you cancel it in Google Play. The price, the period and the date of the next charge are shown before you pay and on the Membership screen.

All prices include GST. There is no annual plan and no weekly subscription. Nothing is preselected, there is no countdown, no “was” price, and no discount that never ends. Payment buys continued access and never a better position with other members.

Where the money goes

Purchases are made through Google Play Billing, and Google is the merchant of record. We never receive your card, bank or UPI details; we receive the fact that you bought and the receipt events Google sends. No payment is taken on this website. If a page here ever offers a way to pay, its provider, price and cancellation route will be published on this page first.

How to get a refund

Because Google is the merchant, Google's refund policy governs the transaction, and the fastest route is Google's own:

1. Open Google Play, go to your order history, find the OZVAK purchase, and ask Google for a refund. Google decides recent requests directly, on a clock it sets and publishes on its own refund page. We do not restate that clock here, because Google can change it and this page would then be wrong.
2. If Google's route is closed to you, or something went wrong on our side, write to support@[LEGAL DOMAIN] from the email address you sign in to OZVAK with. That is the whole of the identity check; we will never ask for an identity document. Say what you bought and what happened.
3. We reply to confirm we have it, and where the refund is ours to approve in the Play Console we approve it. Where it is Google's to decide, we say so and tell you what we sent them. The money returns through Google to the way you paid, on Google's and your bank's timelines, which we do not control and do not promise.

If you no longer have access to the address you signed in with, write from any address and say so. We will work it out with you rather than use it as a reason to refuse.

There is no in-app support chat and no phone line. OZVAK is run by one person, and that person reads the address above.

What we refund without argument

• A charge you did not make.
• A duplicate charge.
• A payment that took your money and unlocked nothing.
• A Membership renewal that landed after you cancelled it in Google Play.

For these, the date does not matter. Write to us and we fix it.

Pool Protection, the only guarantee

If OZVAK cannot put at least ten eligible live Currents in front of yours during your Pass, another Pass is added when your pool is ready. That is a guarantee of our delivery, it is honoured with time rather than money, and it is the only guarantee we make. It never guarantees a reply, a Room, a reveal, a meeting, or anyone else's behaviour, and we do not open a pool we cannot serve properly. There is no refund window of our own on top of it, and no page of ours may promise one.

Cancelling a Membership

You cancel in Google Play: open the Google Play app, go to Subscriptions, pick OZVAK, and cancel. We cannot cancel it from our side and we will not pretend there is a button in our app that does it. Cancelling stops the next charge, and you keep access until the end of the month you already paid for. A Pass has nothing to cancel.

Deleting your account does not cancel a Google Play subscription. Cancel it first, or you will keep being charged for an account that no longer exists. The deletion page says this as well.

What ending paid access does not touch

Report, block, close, pause and delete never need a Pass or a Membership and are never withdrawn when one lapses. A Room you opened stays open when a Membership ends. Your conversations stay yours. Purchase ledger rows are kept for 8 years because tax law requires it; they hold no payment instrument.

Your rights

Nothing on this page limits a right you have under the Consumer Protection Act, 2019 or any other law that applies to you. If you are not satisfied with how a refund request was handled, raise it on the Grievance page, which names the person who answers and the deadlines we are held to.